GloBird Energy Fees
Fees
A list of our standard fees & charges
| Service | Charge Rate – GST Inc. | Unit | Comment |
|---|---|---|---|
| Paper Bill | $2.50 | Per Bill | If you have opted to receive a paper bill by post |
| Post Bill Pay | $0.00 | Per Transaction | For payment made at the post office |
| Credit Card Processing Fee/Surcharge | NIL | Per Attempt | We do not charge credit card processing fee or surcharge. Acceptable credit cards are: VISA, Master Card, and American Express |
| Re-energising – Standard Smart Meter (remotely accessible) | $12.00 | Per Attempt | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible smart meter that can be energised remotely. If a site visit is required, additional charge may apply (see basic meter fees). This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. |
| Re-energising – Standard (Basic Meter) | $99.00 | Per Attempt | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible basic meter. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. |
| De-energising Standard Smart Meter (remotely accessible) | $12.00 | Per Attempt | For Move-Out customers with an eligible smart meter only. If a site visit is required, additional charge may apply (see basic meter fees). The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| De-energising (Basic Meter) | $99.00 | Per Attempt | For Move-Out customers on basic meters only. The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| Re-energising Same Day Business Hours | $110.00 | Per Attempt | Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Request must be received before 3.00PM for customers with eligible smart meters, or before 2.00PM for basic meters. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Re-energising Same Day After Hours | $330.00 | Per Attempt | Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Meter Reconfiguration | $55.00 – $99.00 | Per Attempt | This covers the fee charged by the company responsible for your meter (for example local network company) to re-configure the meter tariff type. It also covers our admin cost and back office cost. Call 133456 for quote depending on the type of reconfiguration required. |
| Special Meter Read | $55.00 | Per Attempt | GloBird does NOT charge Special Meter Read fees on new customers when signing up. However, you can request a Special Meter Read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter box on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Metering Exit or Supply Abolishment | $110.00 | Per Attempt | A fee for the removal, abolishment, or termination of a meter. For example, where you demolish a house for development or otherwise remove an existing meter. If your meter is greater than 100 amps (a large meter or nonstandard meter), the charge may be more. If wasted site visit occurs, the fee will still apply, please follow distributor instructions and ensure clear access on the day. |
| Solar tariff setup | $132.00 | Per Attempt | A setup fee for new solar panel installation. The fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff. |
| WeChat / AliPay Processing Fee | $1.10 | Per Attempt | This charge does not apply for the first two payments received on an account in a calendar month. This fee is only charged per transaction, for each transaction above the first two payments received per calendar month. A process fee of 2% may apply to the refund of any overpayment received by Wechat/AliPay. |
| Cheque Dishonoured Fee | $27.50 | Per Cheque | For cheques returned or dishonoured by your financial institution, charged per cheque. |
| Direct Debit Dishonoured Fee | $27.50 | Per Transaction | For continuous direct debit attempts that are dishonoured by your financial institution, maximum one charge per month per account. |
| Bank chargeback fee (unauthorised payment) | $55.00 | Per Attempt | For reversal of payment resulting from the unauthorised or fraudulent activity. Example; unauthorised use of a credit card. Any transactions, processed without a proper authorisation from the issuer will be reversed and refunded to the genuine card holder, and this fee will also be charged. |
| Change Account Ownership (Smart Meter) | $12.00 | Per Occurrence | If you wish to transfer the ownership of the energy account to another person, and have a smart meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Change Account Ownership (Basic Meter) | $99.00 | Per Occurrence | If you wish to transfer the ownership of the energy account to another person, and have a basic meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Disconnection of Electricity for non-payment | $99.00 | Per Attempt | This is a fee is charged if your electricity supply was disconnected by us as a result of non-payment. |
| Reconnection of Electricity for non-payment | $99.00 | Per Attempt | This fee is charged to reconnect electricity supply if the disconnected was a result of non-payment. |
| Gas Move-In Meter Read | $22.00 | Per Attempt | Not applicable for customers who simply switch their existing gas account from another retailer to GloBird. Only applies if you are creating a new account at the address (for example move-in customers).This charge is for us to get a start read to establish your account. The charge still applies even if the meter read was unsuccessful due to accessibility issues. You must give us at least three business days notice. The fee does not cover the cost to unlock or unplug a gas meter. Call us if there is no gas 133 456. |
| Gas Final Meter Read | $22.00 | Per Attempt | This fee covers the cost to obtain a final read when you close your gas account (for example Move-Out customers). There is no fee if you simply switch to another retailer. The charge still applies on failed meter read attempt caused by accessibility issues. Please make sure there is access to the meter. |
| Gas Special Meter Read | $22.00 | Per Attempt | GloBird does NOT charge Special Meter Read fees to customers who transfers to us. However, you can request a Special Meter Read service for a gas meter at any time (at your cost), but you are responsible to ensure there is access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Gas Unplug or Unlock | $80.00 | Per Attempt | In some rare cases gas meters may have been plugged or locked by the previous provider. This can cause delays. Please call us if there is no gas after the connection date. A fee applies if we need to send a technician to have the meter unplugged or unlocked. If wasted site visit occurs, the fee will still apply. |
| Disconnection of Gas for non-payment | $99.00 | Per Attempt | This fee is charged if your gas supply was disconnected by us as a result of non-payment. |
| Reconnection of Gas for non-payment | $99.00 | Per Attempt | This is a fee charged to reconnect gas supply is the disconnected was a result of non-payment. |
| Gas Meter Abolishment | $121 – $1100 | Per Attempt | For the removal or decommissioning of an existing gas meter at a residential site. The cost will depend on the distribution area. Multinet $121 AGN $165 AusNet Services $1,100 Please make sure there is access to the meter. |
| Change Account Ownership (Gas Account) | $22.00 | Per Occurrence | If you wish to transfer the ownership of the gas account to another person. We will need to arrange a final gas meter read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Other | POA | Our Discretion | For any other services request, please call 133 456 for quote. |
| Additional Payment Processing Fee / Surcharge | $2.20 | Per Transaction | Payment processing fee is only charged when more than two payments are made per month, per account. If you pay your bill in a single transaction, this fee does not apply. If you exceed two payments per month, per account, this fee is charged for every payment transaction after the first two transactions. |
| Refund Requests | $5.50 | Per Transaction | You can request one refund per month without cost to you. Additional refunds in a one-month period, attract this fee. This fee is applied to each refund transaction after the first refund transaction per month. |
| Disconnection from street, pit, or pole | $511 – $1164 | Per Attempt | This is usually required when the premises has an access issue, or the disconnection cannot be performed safely at the meter or remotely. Fee applies to gas or electricity. Fee will depend on your local distributor. |
| Re-Connection from street, pit, or pole | $511 – $1164 | Per Attempt | This is usually required when the premises was previously disconnected from the street, pit, or pole. Fee applies to gas or electricity. Fee will depend on your local distributor. Arranging a truck visit can take many days. |
| Notice Delivered via Site Visit | $150 | Per Attempt | In cases where a summons, legal notice, disconnection notice, or debt notice is delivered via attending the site. |
| Meter tampered / bypassed / damaged | TBA | Per occurrence | If the meter was purposefully damaged, tampered with, or bypassed, or the wires, pipes, infrastructure, or equipment associated has been interfered with without consent. If your actions result in damage to or loss of our, the metering company’s or the Distributor’s assets, we may recover from you the associated costs of rectification, repair, or replacement together with reasonable costs of investigation, legal services, disconnection and reconnection.
The metering company or distributor will also estimate the energy usage consumed and unbilled, and you will be billed for this. |
| Service | Charge Rate – GST Inc. | Unit | Comment |
|---|---|---|---|
| Connection (Site Visit) | $30.00 | Per Attempt | A site visit to a customer’s premises for the purpose of reconnecting the customer’s supply. |
| Disconnection (Site Visit) | $30.00 | Per Attempt | A site visit to a customer’s premises for the purpose of disconnecting customer’s supply. |
| Meter Test | $660.00 | Per Attempt | The testing of a meter at the request of a customer or retailer. It excludes metering installation types 1 to 4, the testing of which is an unregulated distribution service. |
| Disconnection outside Normal Business Hours | $180.00 | Per Attempt | The disconnection of electricity to a new customer outside business hours. |
| Reconnection outside Normal Business Hours | $180.00 | Per Attempt | The reconnection of electricity to a new customer outside business hours. |
| Paper Bill | $0.00 | Per Bill | If you have opted to receive a paper bill by post |
| Post Bill Pay | $0.00 | Per Transaction | For payment made at the post office |
| Credit Card Processing Fee/Surcharge | NIL | Per Attempt | We do not charge credit card processing fee or surcharge. Acceptable credit cards are: VISA, Master Card, and American Express |
| Re-energising – Standard Smart Meter (remotely accessible) | $30.00 | Per Attempt | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible smart meter that can be energised remotely. If a site visit is required, additional charge may apply (see basic meter fees). This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. |
| De-energising Standard Smart Meter (remotely accessible) | $30.00 | Per Attempt | For Move-Out customers with an eligible smart meter only. If a site visit is required, additional charge may apply (see basic meter fees). The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| Re-energising Same Day Business Hours | $88.00 | Per Attempt | Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Request must be received before 3.00PM for customers with eligible smart meters, or before 2.00PM for basic meters. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Re-energising Same Day After Hours | $385.00 | Per Attempt | Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Meter Reconfiguration | $55.00 | Per Attempt | This covers the fee charged by the company responsible for your meter (for example local network company) to re-configure the meter tariff type. It also covers our admin cost and back office cost. |
| Special Meter Read | $30.00 | Per Attempt | GloBird does NOT charge Special Meter Read fees on new customers when signing up. However, you can request a Special Meter Read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter box on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Metering Exit or Supply Abolishment | $660.00 | Per Attempt | A fee for the removal, abolishment, or termination of a meter. For example, where you demolish a house for development or otherwise remove an existing meter. This includes any “Meter Exit Fee” charged by your distributor. We will refund up to $500, if your local distributor chooses NOT to charge a Meter Exit Fee. |
| Solar tariff setup | $132.00 | Per Attempt | A setup fee for new solar panel installation. The fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff. |
| Wasted visit fee | $110.00 | Per Attempt | If a site visit is required or requested for technical works, and the work is not completed because you changed your mind, have an access issue, or there is a technical issue with your premises (i.e., Safety Hazard, Network Isolation Required, Site Not Ready), you will still be charged for the site visit fee. If you wish to cancel a site visit adequate notice of 3 business days is required. Technical works include meter exchange/upgrade, reconfiguration, abolishment, electrical inspection, meter relocating, and similar works. You must ensure access and that your site’s wiring and plumbing meet the minimum Australian standards. |
| WeChat / AliPay Processing Fee | $1.10 | Per Attempt | This charge does not apply for the first two payments received on an account in a calendar month. This fee is only charged per transaction, for each transaction above the first two payments received per calendar month. A process fee of 2% may apply to the refund of any overpayment received by Wechat/AliPay. |
| Cheque Dishonoured Fee | $27.50 | Per Cheque | For cheques returned or dishonoured by your financial institution, charged per cheque. |
| Direct Debit Dishonoured Fee | $27.50 | Per Transaction | For continuous direct debit attempts that are dishonoured by your financial institution, maximum one charge per month per account. |
| Bank chargeback fee (unauthorised payment) | $55.00 | Per Attempt | For reversal of payment resulting from the unauthorised or fraudulent activity. Example; unauthorised use of a credit card. Any transactions, processed without a proper authorisation from the issuer will be reversed and refunded to the genuine card holder, and this fee will also be charged. |
| Change Account Ownership (Smart Meter) | $30.00 | Per Occurrence | If you wish to transfer the ownership of the energy account to another person, and have a smart meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Change Account Ownership (Basic Meter) | $30.00 | Per Occurrence | If you wish to transfer the ownership of the energy account to another person, and have a basic meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Disconnection of Electricity for non-payment | $88.00 | Per Attempt | This is a fee is charged if your electricity supply was disconnected by us as a result of non-payment. |
| Reconnection of Electricity for non-payment | $88.00 | Per Attempt | This fee is charged to reconnect electricity supply if the disconnected was a result of non-payment. |
| Gas Move-In Meter Read | $22.00 | Per Attempt | To obtain a start read where a customer is moving into a site that has been vacant. |
| Gas Final Meter Read | $22.00 | Per Attempt | This fee covers the cost to obtain a final read when you close your gas account (for example Move-Out customers). There is no fee if you simply switch to another retailer. The charge still applies on failed meter read attempt caused by accessibility issues. Please make sure there is access to the meter. |
| Gas Special Meter Read | $22.00 | Per Attempt | GloBird does NOT charge Special Meter Read fees to customers who transfers to us. However, you can request a Special Meter Read service for a gas meter at any time (at your cost), but you are responsible to ensure there is access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Gas Unplug or Unlock | $286.00 | Per Attempt | In some rare cases gas meters may have been plugged or locked by the previous provider. This can cause delays. Please call us if there is no gas after the connection date. A fee applies if we need to send a technician to have the meter unplugged or unlocked. If wasted site visit occurs, the fee will still apply. |
| Disconnection of Gas for non-payment | $187.00 | Per Attempt | This fee is charged if your gas supply was disconnected by us as a result of non-payment. |
| Reconnection of Gas for non-payment | $187.00 | Per Attempt | This is a fee charged to reconnect gas supply is the disconnected was a result of non-payment. |
| Gas Meter Abolishment | $1210.00 | Per Attempt | For the removal or decommissioning of an existing gas meter at a residential site. Please make sure there is access to the meter. |
| Change Account Ownership (Gas Account) | $22.00 | Per Occurrence | If you wish to transfer the ownership of the gas account to another person. We will need to arrange a final gas meter read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Other | POA | Our Discretion | For any other services request, please call 133 456 for quote. |
| Additional Payment Processing Fee / Surcharge | $2.20 | Per Transaction | Payment processing fee is only charged when more than two payments are made per month, per account. If you pay your bill in a single transaction, this fee does not apply. If you exceed two payments per month, per account, this fee is charged for every payment transaction after the first two transactions. |
| Refund Requests | $5.50 | Per Transaction | You can request one refund per month without cost to you. Additional refunds in a one-month period, attract this fee. This fee is applied to each refund transaction after the first refund transaction per month. |
| Disconnection from street, pit, or pole | $511 – $1164 | Per Attempt | This is usually required when the premises has an access issue, or the disconnection cannot be performed safely at the meter or remotely. Fee applies to gas or electricity. Fee will depend on your local distributor. |
| Re-Connection from street, pit, or pole | $511 – $1164 | Per Attempt | This is usually required when the premises was previously disconnected from the street, pit, or pole. Fee applies to gas or electricity. Fee will depend on your local distributor. Arranging a truck visit can take many days. |
| Notice Delivered via Site Visit | $150 | Per Attempt | In cases where a summons, legal notice, disconnection notice, or debt notice is delivered via attending the site. |
| Meter tampered / bypassed / damaged | TBA | Per occurrence | If the meter was purposefully damaged, tampered with, or bypassed, or the wires, pipes, infrastructure, or equipment associated has been interfered with without consent. If your actions result in damage to or loss of our, the metering company’s or the Distributor’s assets, we may recover from you the associated costs of rectification, repair, or replacement together with reasonable costs of investigation, legal services, disconnection and reconnection.
The metering company or distributor will also estimate the energy usage consumed and unbilled, and you will be billed for this. |
| Service | Charge Rate – GST Inc. | Unit | Comment |
|---|---|---|---|
| Connection (Site Visit) | $60.00 | Per Attempt | A site visit to a customer’s premises for the purpose of reconnecting the customer’s supply. |
| Disconnection (Site Visit) | $60.00 | Per Attempt | A site visit to a customer’s premises for the purpose of disconnecting customer’s supply. |
| Meter Test | $660.00 | Per Attempt | The testing of a meter at the request of a customer or retailer. It excludes metering installation types 1 to 4, the testing of which is an unregulated distribution service. |
| Disconnection outside Normal Business Hours | $187.00 | Per Attempt | The disconnection of electricity to a new customer outside business hours. |
| Reconnection outside Normal Business Hours | $187.00 | Per Attempt | The reconnection of electricity to a new customer outside business hours. |
| Paper Bill | $0.00 | Per Bill | If you have opted to receive a paper bill by post |
| Post Bill Pay | $0.00 | Per Transaction | For payment made at the post office |
| Credit Card Processing Fee/Surcharge | NIL | Per Attempt | We do not charge credit card processing fee or surcharge. Acceptable credit cards are: VISA, Master Card, and American Express |
| Re-energising – Standard Smart Meter (remotely accessible) | $60.00 | Per Attempt | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible smart meter that can be energised remotely. If a site visit is required, additional charge may apply (see basic meter fees). This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. |
| De-energising – Standard Smart Meter (remotely accessible) | $60.00 | Per Attempt | For Move-Out customers with an eligible smart meter only. If a site visit is required, additional charge may apply (see basic meter fees). The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| Re-energising Same Day Business Hours | $187.00 | Per Attempt | Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Request must be received before 3.00PM for customers with eligible smart meters, or before 2.00PM for basic meters. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Re-energising Same Day After Hours | $187.00 | Per Attempt | Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Meter Reconfiguration | $55.00 | Per Attempt | This covers the fee charged by the company responsible for your meter (for example local network company) to re-configure the meter tariff type. It also covers our admin cost and back office cost. |
| Special Meter Read | $33.00 | Per Attempt | GloBird does NOT charge Special Meter Read fees on new customers when signing up. However, you can request a Special Meter Read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter box on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Metering Exit or Supply Abolishment | $780.00 | Per Attempt | A fee for the removal, abolishment, or termination of a meter. For example, where you demolish a house for development or otherwise remove an existing meter. If your meter is greater than 100 amps (a large meter or nonstandard meter), the charge may be more. If wasted site visit occurs, the fee will still apply, please follow distributor instructions and ensure clear access on the day. |
| Solar tariff setup | $132.00 | Per Attempt | A setup fee for new solar panel installation. The fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff. |
| Wasted visit fee | $110.00 | Per Attempt | If a site visit is required or requested for technical works, and the work is not completed because you changed your mind, have an access issue, or there is a technical issue with your premises (i.e., Safety Hazard, Network Isolation Required, Site Not Ready), you will still be charged for the site visit fee. If you wish to cancel a site visit adequate notice of 3 business days is required. Technical works include meter exchange/upgrade, reconfiguration, abolishment, electrical inspection, meter relocating, and similar works. You must ensure access and that your site’s wiring and plumbing meet the minimum Australian standards. |
| WeChat / AliPay Processing Fee | $1.10 | Per Attempt | This charge does not apply for the first two payments received on an account in a calendar month. This fee is only charged per transaction, for each transaction above the first two payments received per calendar month. A process fee of 2% may apply to the refund of any overpayment received by Wechat/AliPay. |
| Cheque Dishonoured Fee | $27.50 | Per Cheque | For cheques returned or dishonoured by your financial institution, charged per cheque. |
| Direct Debit Dishonoured Fee | $27.50 | Per Transaction | For continuous direct debit attempts that are dishonoured by your financial institution, maximum one charge per month per account. |
| Bank chargeback fee (unauthorised payment) | $55.00 | Per Attempt | For reversal of payment resulting from the unauthorised or fraudulent activity. Example; unauthorised use of a credit card. Any transactions, processed without a proper authorisation from the issuer will be reversed and refunded to the genuine card holder, and this fee will also be charged. |
| Change Account Ownership (Smart Meter) | $60.00 | Per Occurrence | If you wish to transfer the ownership of the energy account to another person, and have a smart meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Change Account Ownership (Basic Meter) | $60.00 | Per Occurrence | If you wish to transfer the ownership of the energy account to another person, and have a basic meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Disconnection of Electricity for non-payment | $88.00 | Per Attempt | This is a fee is charged if your electricity supply was disconnected by us as a result of non-payment. |
| Reconnection of Electricity for non-payment | $88.00 | Per Attempt | This fee is charged to reconnect electricity supply if the disconnected was a result of non-payment. |
| Gas Move-In Meter Read | $22.00 | Per Attempt | To obtain a start read where a customer is moving into a site that has been vacant. |
| Gas Final Meter Read | $22.00 | Per Attempt | This fee covers the cost to obtain a final read when you close your gas account (for example Move-Out customers). There is no fee if you simply switch to another retailer. The charge still applies on failed meter read attempt caused by accessibility issues. Please make sure there is access to the meter. |
| Gas Special Meter Read | $22.00 | Per Attempt | GloBird does NOT charge Special Meter Read fees to customers who transfers to us. However, you can request a Special Meter Read service for a gas meter at any time (at your cost), but you are responsible to ensure there is access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Gas Unplug or Unlock | $132.00 | Per Attempt | In some rare cases gas meters may have been plugged or locked by the previous provider. This can cause delays. Please call us if there is no gas after the connection date. A fee applies if we need to send a technician to have the meter unplugged or unlocked. If wasted site visit occurs, the fee will still apply. |
| Disconnection of Gas for non-payment | $187.00 | Per Attempt | This fee is charged if your gas supply was disconnected by us as a result of non-payment. |
| Reconnection of Gas for non-payment | $187.00 | Per Attempt | This is a fee charged to reconnect gas supply is the disconnected was a result of non-payment. |
| Gas Meter Abolishment | $132.00 | Per Attempt | For the removal or decommissioning of an existing gas meter at a residential site. Please make sure there is access to the meter. |
| Change Account Ownership (Gas Account) | $22.00 | Per Occurrence | If you wish to transfer the ownership of the gas account to another person. We will need to arrange a final gas meter read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Other | POA | Our Discretion | For any other services request, please call 133 456 for quote. |
| Additional Payment Processing Fee / Surcharge | $2.20 | Per Transaction | Payment processing fee is only charged when more than two payments are made per month, per account. If you pay your bill in a single transaction, this fee does not apply. If you exceed two payments per month, per account, this fee is charged for every payment transaction after the first two transactions. |
| Refund Requests | $5.50 | Per Transaction | You can request one refund per month without cost to you. Additional refunds in a one-month period, attract this fee. This fee is applied to each refund transaction after the first refund transaction per month. |
| Disconnection from street, pit, or pole | $511 – $1164 | Per Attempt | This is usually required when the premises has an access issue, or the disconnection cannot be performed safely at the meter or remotely. Fee applies to gas or electricity. Fee will depend on your local distributor. |
| Re-Connection from street, pit, or pole | $511 – $1164 | Per Attempt | This is usually required when the premises was previously disconnected from the street, pit, or pole. Fee applies to gas or electricity. Fee will depend on your local distributor. Arranging a truck visit can take many days. |
| Notice Delivered via Site Visit | $150 | Per Attempt | In cases where a summons, legal notice, disconnection notice, or debt notice is delivered via attending the site. |
| Meter tampered / bypassed / damaged | TBA | Per occurrence | If the meter was purposefully damaged, tampered with, or bypassed, or the wires, pipes, infrastructure, or equipment associated has been interfered with without consent. If your actions result in damage to or loss of our, the metering company’s or the Distributor’s assets, we may recover from you the associated costs of rectification, repair, or replacement together with reasonable costs of investigation, legal services, disconnection and reconnection.
The metering company or distributor will also estimate the energy usage consumed and unbilled, and you will be billed for this. |
| Service | Charge Rate – GST Inc. | Unit | Comment |
|---|---|---|---|
| Standard basic meter connection (Site Visit) | $12.68 | Per Attempt | A site visit to a customer’s premises for the purpose of connecting or reconnecting customer’s supply. This is usually charged in conjunction with the $9.32 admin charge shown below in this table. (see the combined fee for both admin and network fee) |
| Admin charge for connection or reconnection | $9.32 | Per Attempt | Charged to cover the administration cost of arranging either a connection or a reconnection. This is usually charged in conjunction with the $12.68 network charge shown above. (see below fee for both admin and network fee) |
| Re-connection – Standard (Basic Meter) | $22.00 | Per Attempt | This charge covers the network component cost to re-connection of power to a standard basic meter. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. This charge includes the combined cost of the two fees above. The connection (or a reconnection) of $12.68 and the admin charge of $9.32. Together they may show as a single line item on your bill of $22. |
| Standard basic meter disconnection (Site Visit) | $12.68 | Per Attempt | A site visit to a customer’s premises for the purpose of disconnecting customer’s supply. This is usually charged in conjunction with the $9.32 admin charge shown below. (see the combined fee for both admin and network fee) |
| Admin charge for disconnection | $9.32 | Per Attempt | Charged to cover the administration cost of arranging either a connection or a reconnection. This is usually charged in conjunction with the $12.68 network charge shown above. (see below fee for both admin and network fee) |
| Disconnection – Standard (Basic Meter) | $22.00 | Per Attempt | This charge covers the network component cost to disconnection of power to a standard basic meter. This charge still applies even on a failed de-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. This charge includes the combined cost of the two fees above. The disconnection of $12.68 and the admin charge of $9.32. Together they may show as a single line item on your bill of $22. |
| Standard Smart Meter (remotely accessible) | $12.68 | Per Attempt | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible smart meter that can be energised remotely. If a site visit is required, additional charge may apply (see basic meter fees). This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. This is usually charged in conjunction with the $9.32 admin charge shown below. (see the combined fee for both admin and network fee) |
| Admin charge for connection or reconnection | $9.32 | Per Attempt | This charge includes the combined cost of the two fees above. The connection (or a reconnection) of $12.68 and the admin charge of $9.32. Together they may show as a single line item on your bill of $22. |
| Re-connection – Standard (Smart meter) | $22.00 | Per Attempt | This charge includes the combined cost of the two fees above. The connection (or a reconnection) of $12.68 and the admin charge of $9.32. Together they may show as a single line item on your bill of $22. |
| Standard Smart Meter (remotely accessible) | $12.68 | Per Attempt | For Move-Out customers with an eligible smart meter only. The charge still applies on failed de-energisation attempt caused by accessibility issues. This is usually charged in conjunction with the $9.32 admin charge shown below. (see the combined fee for both admin and network fee) |
| Admin charge for disconnection | $9.32 | Per Attempt | Charged to cover the administration cost of arranging either a connection or a reconnection. This is usually charged in conjunction with the $12.68 network charge shown above. (see below fee for both admin and network fee) |
| Disconnection – Standard (Smart meter) | $22.00 | Per Attempt | This charge includes the combined cost of the two fees above. The disconnection of $12.68 and the admin charge of $9.32. Together they may show as a single line item on your bill of $22. |
| Re-connection (basic meter or smart meter that requires a visual examination) | $187.00 | Per Attempt | A visual inspection is normally required when the site has previously had a fuse physically removed or was disconnected at the pole top, pillar box or pit. Prior to reconnection in accordance with section 152 of the Electrical Safety Regulation 2002. This involves the customer arranging a five-hour appointment window to allow access to the premises. Whether a visual examination is required decided by your local distributor, and we will notify you prior before we raise the request. If wasted site visit occurs, the fee will still apply. |
| Reconnection outside Normal Business Hours | $130.20 | Per Attempt | The reconnection of electricity to a new customer outside business hours. |
| Paper Bill | $0.00 | Per Bill | If you have opted to receive a paper bill by post |
| Post Bill Pay | $0.00 | Per Transaction | For payment made at the post office |
| Credit Card Processing Fee/Surcharge | NIL | Per Attempt | We do not charge credit card processing fee or surcharge. Acceptable credit cards are: VISA, Master Card, and American Express |
| Re-energising Same Day Business Hours | $54.00 | Per Attempt | Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Request must be received before 3.00PM for customers with eligible smart meters, or before 2.00PM for basic meters. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Re-energising Same Day After Hours | $130.20 | Per Attempt | Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Standard basic meter Special Read | $12.68 | Per Attempt | GloBird does NOT charge Special Meter Read fees on new customers when signing up. However, you can request a Special Meter Read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter on the day. The charge still applies if the read attempt failed due to accessibility issues. This is usually charged in conjunction with the $9.32 admin charge shown in this table. (see the combined fee for both admin and network fee) |
| Admin charge for special meter read | $9.32 | Per Attempt | Charged to cover the administration cost of arranging special meter read. This is usually charged in conjunction with the $12.68 network charge shown above. (see below fee for both admin and network fee) |
| Special Meter Read | $22.00 | Per Attempt | This charge includes the combined cost of the two fees above. The special meter read of $12.68 and the admin charge of $9.32. Together they may show as a single line item on your bill of $22. |
| Solar tariff setup | $132.00 | Per Attempt | A setup fee for new solar panel installation. The fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff. |
| Wasted visit fee | $110.00 | Per Attempt | If a site visit is required or requested for technical works, and the work is not completed because you changed your mind, have an access issue, or there is a technical issue with your premises (i.e., Safety Hazard, Network Isolation Required, Site Not Ready), you will still be charged for the site visit fee. If you wish to cancel a site visit adequate notice of 3 business days is required. Technical works include meter exchange/upgrade, reconfiguration, abolishment, electrical inspection, meter relocating, and similar works. You must ensure access and that your site’s wiring and plumbing meet the minimum Australian standards. |
| WeChat / AliPay Processing Fee | $1.10 | Per Attempt | This charge does not apply for the first two payments received on an account in a calendar month. This fee is only charged per transaction, for each transaction above the first two payments received per calendar month. A process fee of 2% may apply to the refund of any overpayment received by Wechat/AliPay. |
| Cheque Dishonoured Fee | $27.50 | Per Cheque | For cheques returned or dishonoured by your financial institution, charged per cheque. |
| Direct Debit Dishonoured Fee | $27.50 | Per Transaction | For continuous direct debit attempts that are dishonoured by your financial institution, maximum one charge per month per account. |
| Bank chargeback fee (unauthorised payment) | $55.00 | Per Attempt | For reversal of payment resulting from the unauthorised or fraudulent activity. Example; unauthorised use of a credit card. Any transactions, processed without a proper authorisation from the issuer will be reversed and refunded to the genuine card holder, and this fee will also be charged. |
| Change Account Ownership (Smart Meter) | $22.00 | Per Occurrence | If you wish to transfer the ownership of the energy account to another person, and have a smart meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Change Account Ownership (Basic Meter) | $22.00 | Per Occurrence | If you wish to transfer the ownership of the energy account to another person, and have a basic meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Disconnection of Electricity for non-payment | $68.49 | Per Attempt | This is a fee is charged if your electricity supply was disconnected by us as a result of non-payment. |
| Reconnection of Electricity for non-payment | $54.00 | Per Attempt | This fee is charged to reconnect electricity supply if the disconnected was a result of non-payment. |
| Gas Move-In Meter Read | $22.00 | Per Attempt | To obtain a start read where a customer is moving into a site that has been vacant. |
| Gas Final Meter Read | $22.00 | Per Attempt | This fee covers the cost to obtain a final read when you close your gas account (for example Move-Out customers). There is no fee if you simply switch to another retailer. The charge still applies on failed meter read attempt caused by accessibility issues. Please make sure there is access to the meter. |
| Gas Special Meter Read | $22.00 | Per Attempt | GloBird does NOT charge Special Meter Read fees to customers who transfers to us. However, you can request a Special Meter Read service for a gas meter at any time (at your cost), but you are responsible to ensure there is access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Gas Unplug or Unlock | $88.00 | Per Attempt | In some rare cases gas meters may have been plugged or locked by the previous provider. This can cause delays. Please call us if there is no gas after the connection date. A fee of $80 incl. GST applies if we need to send a technician to have the meter unplugged or unlocked. |
| Disconnection of Gas for non-payment | $80.00 | Per Attempt | This fee is charged if your gas supply was disconnected by us as a result of non-payment. |
| Reconnection of Gas for non-payment | $80.00 | Per Attempt | This is a fee charged to reconnect gas supply is the disconnected was a result of non-payment. |
| Gas Meter Abolishment | $132.00 | Per Attempt | For the removal or decommissioning of an existing gas meter at a residential site. Please make sure there is access to the meter. |
| Change Account Ownership (Gas Account) | $22.00 | Per Occurrence | If you wish to transfer the ownership of the gas account to another person. We will need to arrange a final gas meter read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Other | POA | Our Discretion | For any other services request, please call 133 456 for quote. |
| Additional Payment Processing Fee / Surcharge | $2.20 | Per Transaction | Payment processing fee is only charged when more than two payments are made per month, per account. If you pay your bill in a single transaction, this fee does not apply. If you exceed two payments per month, per account, this fee is charged for every payment transaction after the first two transactions. |
| Refund Requests | $5.50 | Per Transaction | You can request one refund per month without cost to you. Additional refunds in a one-month period, attract this fee. This fee is applied to each refund transaction after the first refund transaction per month. |
| Disconnection from street, pit, or pole | $511 – $1164 | Per Attempt | This is usually required when the premises has an access issue, or the disconnection cannot be performed safely at the meter or remotely. Fee applies to gas or electricity. Fee will depend on your local distributor. |
| Re-Connection from street, pit, or pole | $511 – $1164 | Per Attempt | This is usually required when the premises was previously disconnected from the street, pit, or pole. Fee applies to gas or electricity. Fee will depend on your local distributor. Arranging a truck visit can take many days. |
| Notice Delivered via Site Visit | $150 | Per Attempt | In cases where a summons, legal notice, disconnection notice, or debt notice is delivered via attending the site. |
| Meter tampered / bypassed / damaged | TBA | Per occurrence | If the meter was purposefully damaged, tampered with, or bypassed, or the wires, pipes, infrastructure, or equipment associated has been interfered with without consent. If your actions result in damage to or loss of our, the metering company’s or the Distributor’s assets, we may recover from you the associated costs of rectification, repair, or replacement together with reasonable costs of investigation, legal services, disconnection and reconnection.
The metering company or distributor will also estimate the energy usage consumed and unbilled, and you will be billed for this. |